The policy text provided below is intended as a general example and is not to be considered as legal advice or an exhaustive representation of all policies required for your specific business. Every business is unique, and policies should be tailored to suit your individual needs and comply with applicable laws and regulations.
Before implementing any policies, we strongly recommend that you consult with a qualified attorney or legal advisor to ensure they align with the laws and regulations relevant to your jurisdiction and industry.
Welcome to [Your Business Name]! We are delighted to have you as a valued customer and thank you for choosing our services. To ensure a positive and harmonious experience for everyone, we have established the following policies:
1. Booking and Reservations:
All bookings and reservations can be made through our website, app, or in-person. Please arrive at least 10 minutes before your scheduled class/session/appointment to allow time for check-in and preparation. If you're running late, kindly notify us in advance to secure your spot or reschedule, subject to availability.
2. Cancellation and Refund:
Cancellations made at least 24 hours before the scheduled class/session/appointment will receive a full refund. For cancellations made within 24 hours, a partial refund may be issued, or you can reschedule the service.
No-shows or late cancellations may result in the full charge of the service.
3. Health and Safety:
Your well-being is our priority. Please inform us of any medical conditions, injuries, or other health concerns before participating in our services.
If you feel unwell or experience any discomfort during the session, inform your instructor/guide immediately. We encourage you to stay hydrated and bring your own water bottle.
4. Code of Conduct:
We promote a friendly and inclusive environment for all. Please treat fellow clients, instructors, and staff with respect and kindness.
Any form of harassment or inappropriate behavior will not be tolerated.
6. Studio Etiquette:
Please maintain a peaceful and quiet atmosphere within the studio. Ensure that your mobile devices are on silent or vibrate mode during sessions. Clean up after yourself and return any equipment used to its designated area.
7. Liability and Waiver:
Participation in our services involves some level of physical activity. By attending, you acknowledge and assume responsibility for any potential risks and injuries. Please sign our liability waiver before participating in any activities.
8. Membership and Packages:
We offer various membership and package options. The terms and conditions for each are clearly stated and available for review before purchase.
9. Feedback and Concerns:
We value your feedback. If you have any suggestions, concerns, or complaints, please feel free to share them with us. We are committed to continuously improving our services.
10. Modifications to Policies:
[Your Business Name] reserves the right to update or modify these policies at any time. Changes will be communicated through our website or other appropriate channels.
Thank you for taking the time to review our policies. We hope you have a wonderful experience at [Your Business Name]. Should you have any questions or need further assistance, please don't hesitate to reach out to us.